Consumer Protection (E-Commerce) Rules, 2020 · IT Rules, 2021
Grievance Redressal
We take every concern seriously. If something went wrong with your order, your design, a payment, or how your information was handled, our Grievance Officer is here to help resolve it.
Grievance Officer
Our Grievance Officer details are being updated. In the meantime, please reach us through our support page and we will route your complaint to the right person.
How we handle complaints
- We acknowledge every grievance within 48 hours of receiving it.
- We work to resolve the matter within one month from the date the complaint was received.
Still not resolved?
If your complaint is not resolved to your satisfaction, you may escalate it to the National Consumer Helpline, a Government of India grievance channel for consumers.
National Consumer Helpline: 1915